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Job Opening at Dakota Backup for a Help Desk Technician
Essential Job Functions:
- Review existing client logs using DS-Operator and DS-NOC. Enter new cases into CRM, including notes on issues.
- Resolve CRM cases, entering activity into case notes.
- Escalate Case to next tier or open Asigra Case if all other resources have been exhausted.
- Answer phone calls and respond to emails from clients and collegues.
- Enter billable time into Great Plains. Have Service Manager create a ticket.
- If unable to get ahold of a client within 48 hours let salesman or service manager know. Update the CRM case.
- Help with new installs of Dakota Backup.
Knowledge, Skills and Abilities Required:
Education Requirements:
- 2 or 4 year technical degree.
Dakota Backup is searching for a Sales Professional to join our team of experts.
Essential Job Functions:
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Proactively call potential resellers, identify key contacts, and create interest in offsite data backup solutions for resale to their client base.
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Prospect, identify and close new business via territory. Manage and forecast territory pipeline.
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Document account history, opportunity details and forecast sales in Microsoft CRM database.
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Develop sales tactics and schedule follow-up activities for qualified contacts.
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Attend and participate in trade shows across the United States and any other activities that promote Dakota Backup, LLC.
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Assist in creating marketing collateral as required.
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Keep up to date with Dakota Backup functionality on data backup, recovery of data, off-site management, the archive industry and competitors.
Knowledge, Skills, and Abilities Required:
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Minimum of 2-3 years of experience in outside or inside sales. Sales experience in the SMB computer industry a plus.
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High energy and positive attitude a must. Good follow through and attention to detail is required.
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Good verbal and written communication skills.
Educational Requirements: Four year college degree or equivalent experience
Dakota Backup offers a competitive salary, excellent benefits package, and dynamic working environment. For consideration, please submit a resume with salary requirements to:
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Dakota Backup is an Equal Opportunity Employer.
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“…not only does Dakota Backup save us time, I can't say enough about how well the bare metal restore worked for us, and how inexpensive this portion truly is…more important, we save frustration from dealing with tape backups and restores.”